Shipping & Returns

Returns Policy

You may return most new, unopened items within 7 days of delivery
for a full refund minus a 10% restocking fee and shipping fees. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please email sales@thesunlessstore.com and reference your order number. We will evaluate your request for return and will forward a return shipping label upon approval.

 

Shipping

We ship to the United States, APO's and FPO's and Canada. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order we will ship your order as soon as possible. Some items that we carry are Drop Shipped.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.


Texas residents will be charged a 6% State Sales Tax. Taxes are charged on the products purchased and not on shipping.