Shipping & Returns

Returns Policy

You may return most new, unopened items within 7 days of delivery for a full refund minus a 15% restocking fee and shipping fees. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please email sales@thesunlessstore.com and reference your order number. We will evaluate your request for return and will forward a return shipping label upon approval.

*Tents, backdrops and extraction fans are final sale. Tents are guaranteed for defects in workmanship and fabric only- this does not extend to the spring steel frame which is carefully inspected before leaving the factory. Notice of defect must be made within 7 days of delivery. As with any pop up tent, caution must be used while collapsing to avoid tweaking the frame. DO NOT FORCE THE FOLD. If folded correctly, the panels should tuck into each other naturally. The folding technique may take a bit of practice, but it will fold down to it's original circular shape.

Shipping

We ship to the United States, APO's and FPO's and Canada. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order we will ship your order as soon as possible. Some items that we carry, like spray tan systems, may be drop shipped directly from the manufacturer. 

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Texas residents will be charged a 6% State Sales Tax. Taxes are charged on the products purchased and not on shipping.