Shipping policy
We ship to the United States, APO's and FPO's and Canada. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Shipment processing time
When you place an order we will ship your order as soon as possible, but please allow 24 hours for processing. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Some items that we carry are drop shipped directly from the manufacturer on their time frame.
Delivery Estimates
Please note that carrier provided transit times are just an estimate and USPS does not guarantee delivery dates.
Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.Â
*EXPEDITED SHIPPING* For expedited shipping options, please contact us at sales@thesunlessstore.com. Expedited shipping must be paid by 12pm CST to ensure same day shipping.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
The Sunless Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages & Lost Packages
At The Sunless Store, we strive to ensure that your orders are processed promptly and shipped securely. However, once your package is handed off to the carrier, responsibility for its safe delivery lies with the shipping carrier.
If your order is lost or arrives damaged, we will assist you by providing the necessary details to file a claim with the carrier and advocating on your behalf where possible. Please note that The Sunless Store is not liable for products lost or damaged during transit.
To file a claim for a damaged shipment, please retain all original packaging and the damaged items. Contact the shipping carrier directly to initiate the claims process. If you need assistance or documentation from us, please don’t hesitate to reach out to our customer service team at sales@thesunlessstore.com.
Thank you for your understanding.